Medical Doctor-
Responsibilities: • Support service monitors, thresholds, alarms and log data. • Maintain configuration management systems for asset management and auditing purposes. • Create and improve standard operating procedures (SOPs) and troubleshooting guides (TSGs). Required Skills: • Service Engineering experience in a 24 x 7 x 365 enterprise environment. • 5+ years of proven experience in the design, support, and continuous improvement of high-volume, highly available, and scalable DNS infrastructures. • 5+ years of proven experience managing enterprise networks with a deep understanding of network security, TCP/IP, OSI layers, and enterprise network infrastructures. • Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration. • Excellent problem resolution, judgment, negotiating and decision making skills. • Excellent written and oral communication skills required; ability to communicate to a variety of audiences including engineers, executive management and customers. http://www.microsoft.com/en-us/default.aspx |
Software Development Engineer-
Responsibilities: • Drive live site and customer issues to resolution by working with partner groups and product teams via ticketed incidents and customer requests that ultimately result in operations based feature improvements. • Champion operability, performance and reliability through technical leadership and participation in the software development lifecycle with the DNS, network and traffic management product teams. • Drive continuous improvement through regular service health reviews. • Manage changes, maintenance windows, and feature deployments. • Support service monitors, thresholds, alarms and log data. • Maintain configuration management systems for asset management and auditing purposes. • Create and improve standard operating procedures (SOPs) and troubleshooting guides (TSGs). Required Skills: • Service Engineering experience in a 24 x 7 x 365 enterprise environment. • 5+ years of proven experience in the design, support, and continuous improvement of high-volume, highly available, and scalable DNS infrastructures. • 5+ years of proven experience managing enterprise networks with a deep understanding of network security, TCP/IP, OSI layers, and enterprise network infrastructures. • Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration. • Excellent problem resolution, judgment, negotiating and decision making skills. • Excellent written and oral communication skills required; ability to communicate to a variety of audiences including engineers, executive management and customers. |
Software Development Engineer II-
Responsibilities: • Drive live site and customer issues to resolution by working with partner groups and product teams via ticketed incidents and customer requests that ultimately result in operations based feature improvements. • Champion operability, performance and reliability through technical leadership and participation in the software development lifecycle with the DNS, network and traffic management product teams. • Drive continuous improvement through regular service health reviews. • Manage changes, maintenance windows, and feature deployments. • Support service monitors, thresholds, alarms and log data. • Maintain configuration management systems for asset management and auditing purposes. • Create and improve standard operating procedures (SOPs) and troubleshooting guides (TSGs). Required Skills: • Service Engineering experience in a 24 x 7 x 365 enterprise environment. • 10+ years of proven experience in the design, support, and continuous improvement of high-volume, highly available, and scalable DNS infrastructures. • 10+ years of proven experience managing enterprise networks with a deep understanding of network security, TCP/IP, OSI layers, and enterprise network infrastructures. • Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration. • Excellent problem resolution, judgment, negotiating and decision making skills. • Excellent written and oral communication skills required; ability to communicate to a variety of audiences including engineers, executive management and customers. |
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